Returns

Return Period

To be eligible for a refund, you should promptly contact us within 10 days from the time you received the product ("Return Period") and provide information about the product, including proof of purchase, order number, date of purchase, delivery date, and the reason for the return.
Please note that if the Return Period has passed since your purchase, we will not issue a refund.

Shipping for Returns

• You agree to return the purchased product to us in its original and undamaged packaging and in the same condition it was received.
• When returning the product, please use the Order Number as the reference number.
• Ship the product to the following address: 1179 Finch Ave West, Unit #25D Toronto, ON, M3J 2G1 (905)518-5120 ProMedCanada@gmail.com Receiving Hours: Monday to Friday, 8:30 am to 5:30 pm.
• Shipping at your expense: You are responsible for prepaying and insuring the shipping charges for all returns.
• Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Installation services are non-refundable. If shipping is listed as free on the invoice, we will deduct the actual shipping charges billed to us by the shipping company from the refund amount.
• We are not responsible for any loss or damage to the product during shipment. We cannot be held liable for loss, theft, breakage, delay, or delivery failures caused by the shipping company. A refund will not be issued if we do not receive your returned product or if it is not in the same condition as when it was sent to you.
• After we receive your purchased product, our team of professionals will inspect it.

Restocking Fee

• A 20% Restocking Fee will be applied to all returns.
• The Restocking Fee will be deducted from your refund amount.

Conditions for Accepting Returns:

• The product must be in its original and undamaged packaging, with the original tags attached.
• Stickers on the product box or packaging should not be removed or altered in any way.
• We do not refund products that:
  • Were obtained from a source other than the website or our authorized resellers.
  • Were damaged due to abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.).
  • Were damaged due to misuse or used for purposes other than their intended purpose.

Processing of Refunds

• We will process the refund within 3 to 5 business days after receiving the returned product.
• If you are entitled to a refund, we will refund the purchase price to the original payment method used for the purchase.
• For credit card payments, please allow 7 to 10 business days after we receive the returned product for the refund to appear on your credit card statement. During busy periods, this may take longer. We will notify you as soon as we have processed the refund.

Contacting Us 

• We will notify you via email regarding your return or refund eligibility within a reasonable timeframe.
• For inquiries about the status of your request, please contact us.